Frequently Asked Questions
What are your lead times?
Standard orders of 25 units or less will ship in 3 or less business days. Standard orders of less than 250 pieces will ship within 5 business day. For larger orders, we will provide a lead time estimate within the next business day
Rush priority is available. We will do all we can to meet your delivery needs. Contact us to discuss delivery timelines before you place your order, if you have an urgent need.
How do I determine the size of my cut mats?
There are 2 dimensions to consider on cut mats: the outer and the opening.
The ordering size of our mats and show kits is based on the mats’ outer measurement.
If you are using the mats in picture frames, the outer dimension is the same as your frames opening measurement.
If you are using the mats or show kits to display art, base the cut mat size on the images to be framed and determine your ideal border size.
A tip on the opening size of your cut mats. The overall mat opening should be slightly smaller than the images being framed. This provides a small overlap of the mat to the image creating a small border to secure the image to the frame. Our general rule of thumb is that the opening should be 1⁄2” smaller than the piece being framed, in either direction — 9x12” image = 8 1⁄2x 11 1⁄2” opening
Is your matboard acid free?
All components of our matboard are acid-free
What is a show kit?
Our show kits are a framing alternative, ideal for art fairs, presentations and archiving. Each show kit includes three pieces a cut mat, backer board and a resealable clear bag.
This fuss free solution has five color options for the cut mat while the backers are white.
Our show kits come in standard sizes, but can be made in custom configurations, if you need.
What are the details of your frames?
The frames are currently offered in a semi-matte black on an MDF base. We use MDF for its durability and conformity in the most extreme climate conditions.
The frames have a glass front in sizes 8x10 through12x16”. All sizes larger have a glare-resistant plexiglass front. The plexiglass proves great clarity yet are more forgiving results during shipping.
Mounting rings or hardware is included for each frame
How precisely are the cut mats to the measurements I provide?
We use computer guided cutters for all of our mats. These cutters ensure precise cuts up to 1/64” defined measurements.
Can you cut unique shapes and cutouts?
Using our computer-guided cutters we can cut most any shape or design you can think of. Contact us with your ideas. Our designers will create renderings for your approval
Do you send color swatches for review?
Yes. Please contact us via email or the contact us page. Let us know the switches you need. We will arrange for the swatches to be shipped to you
How do you handle returns/exchanges/cancellations?
For stock items, returns or exchanges are available within 14 days of receiving your shipment
As a standard, we cannot return custom orders. We make these orders to your specifications and use your direction to precisely produce your order. There are exceptional cases and we will try to work with you.
We can accept cancellations within two business days of receiving your order